Return and Refund Policy

At Derek Darkroom, we strive to ensure that our customers are satisfied with every purchase. If you are not completely satisfied with your purchase, please review our return and refund policy below. This policy applies only to items purchased through our website and delivered within our operating regions.

1. Returns

We understand that sometimes a product might not meet your expectations or may have an issue. If you would like to return a product, please follow the instructions below:

• Eligibility for Returns: Returns are accepted within 7 days from the date of delivery. The product must be unused, in its original packaging, and in resellable condition.
• Exclusions: The following items are non-returnable:
  • Items that have been opened or used (camera lenses or accessories).
  • Customized or personalized products.
  • Damaged or defective products not reported within the return window.

To initiate a return, please contact our customer support team at [email protected] with your order details. Our team will guide you through the return process.

2. Refunds

Once we receive your returned product and verify its condition, we will process your refund as follows:

• Refund Method: As our business only accepts cash on delivery (COD), refunds will be processed by the same method used for delivery. If your return is approved, we will arrange a cash refund directly to your registered address. Please note that the refund will be processed within 7 to 10 business days after receiving the returned item.
• Partial Refunds: In some cases, if the product has been opened or used, or if there is any missing part or damage, a partial refund may be issued. The decision on partial refunds will be made on a case-by-case basis.

3. Damaged or Defective Products

If you receive a product that is damaged or defective upon arrival, please contact us immediately at [email protected]. We will work with you to resolve the issue, including offering a replacement or full refund.

4. How to Return an Item

To return an item, please follow these steps:

1. Contact Customer Support: Send an email to [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
2. Receive Return Authorization: Once we confirm that the return is eligible, we will issue a return authorization and provide you with instructions on how to send the product back.
3. Pack and Ship the Item: Carefully pack the product in its original packaging (if possible). The customer will be responsible for the return shipping cost unless the item is defective or damaged.
4. Wait for Confirmation and Refund: Once we receive the returned product and verify its condition, we will process your refund.

5. Non-Refundable Charges

Please note that any shipping charges paid at the time of purchase are non-refundable. If the product is being returned due to a mistake made by the customer (such as ordering the wrong item), the customer will bear the return shipping costs.

6. Changes to This Policy

We may update this Refund and Return Policy from time to time. When we do, we will post the updated policy on this page with a new effective date. Please review this page periodically for any changes.

7. Contact Us

If you have any questions or need assistance with returns or refunds, please reach out to us [email protected].