Shipping Policy

At Derek Darkroom, we are committed to delivering your photography gear, including camera lenses, digital cameras, and accessories, in a timely and efficient manner. Please read the details below to understand our shipping process.

1. Shipping Methods and Delivery Time

We offer worldwide shipping for all orders. All deliveries are handled by trusted delivery partners to ensure safe and timely arrival of your products.

Standard Delivery Time: Depending on your location, delivery typically takes 7-14 business days from the order date. Delivery times may vary based on customs, regional holidays, or unexpected delays.
Processing Time: Orders are processed within 1-2 business days after confirmation. Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Costs

Shipping Charges: We offer free standard shipping on all orders, regardless of the order size or total value.
Customs Duties and Taxes: If applicable, customers are responsible for any customs duties, taxes, or other fees imposed by the destination country. These fees are not included in the price of the product or the shipping charge.

3. Cash on Delivery (COD)

We accept cash on delivery as the only payment method. Payment is due when the order is delivered to your specified address. Please ensure that you have the exact amount in cash at the time of delivery to avoid any delays.

COD Orders: You will receive a confirmation of your order, and payment is collected by our delivery partner upon arrival of your package.
Order Confirmation: Once your order is shipped, we will send an email or SMS confirmation with tracking information (if available).

4. Shipping Address

Please ensure that your shipping address is accurate and complete when placing your order. Derek Darkroom is not responsible for delays or delivery issues due to incorrect or incomplete shipping information.

Address Changes: If you need to modify your address after placing an order, please contact us immediately at [email protected]. Address changes may not be possible once the order has been shipped.

5. Tracking Your Order

After your order is processed and shipped, you will receive an email with the tracking details. Please note that tracking information may not be available immediately upon dispatch but should be updated within 24-48 hours.

Order Status: You can check the status of your order anytime by contacting our customer service team at [email protected].

6. International Shipping

We ship worldwide, and delivery times may vary depending on the destination. Please be aware that international orders may be subject to customs inspections, which could cause delays. Additionally, local taxes and duties may apply and are the responsibility of the customer.

7. Delivery Issues

If you experience any issues with your delivery, such as delayed or missed shipments, please contact our customer support team for assistance. We will work with the shipping carrier to resolve the issue as quickly as possible.

Damaged or Missing Items: If your order arrives damaged or with missing items, please contact us within 7 days of receiving the shipment. We will investigate and provide a solution, including replacing the item or issuing a refund, if necessary.

8. Changes to This Policy

Derek Darkroom reserves the right to update or modify this shipping policy at any time. Any changes will be posted on this page with the updated effective date. Please check this page periodically for the most current shipping details.

9. Contact Us

If you have any questions or need assistance regarding your order, shipping, or delivery, please contact us [email protected].